Privacy Policy: The Data We Hold, and What We Will Never Do With It
An online casino cannot be anonymous. A licence obliges us to know who holds an account, where the money came from and where it is going, and any operator claiming otherwise is either lying or unlicensed. What we can do is be exact about what that means: what we take, why we take it, how long it stays and who else ever sees it.
What we collect
- Account details. Name, date of birth, email address, currency, and a password we store hashed, never in readable form.
- Identity documents. Photo ID and proof of address, required by the licence before a first withdrawal.
- Payment records. Deposits, withdrawals and the masked method used. We never store a full card number.
- Gameplay data. Spins, stakes, bonus progress and session length. This is what makes payout disputes resolvable.
- Technical data. IP address, device type, browser. Used for security, fraud checks and the one-account rule.
Why we hold it
Three reasons, and no fourth. To run your account — pay you, credit bonuses, restore a lost password. To satisfy the licence — age checks, anti-money-laundering rules, keeping records for the period the regulator requires. And to keep the site safe: spotting a stolen card, a duplicate account, or a login from a device that has never been near your account before.
Who sees it
Our own staff, on a need-to-know basis. Payment providers, who need enough to move money. Identity-verification partners, who confirm a document is genuine. The licensing authority, if it asks. That is the whole list. We do not sell personal data to advertisers, we do not rent our player list, and we do not pass your details to other casinos, including any that share our operator.
How long we keep it
For as long as the account is open, and then for the retention period the licence sets after it closes — years, not weeks, because financial records have to survive an audit. Once that period ends, the file is deleted. Documents you upload during verification are stored encrypted and are not visible to support agents handling routine chat.
Your rights
- Ask for a copy of what we hold on you.
- Correct anything inaccurate — a misspelled name, a stale address.
- Ask for deletion once the retention period has expired and no open obligation remains.
- Withdraw marketing consent at any time. That switch is separate from the account itself, and turning it off changes nothing about your ability to play.
- Complain to the licensing authority if you believe we have mishandled your data.
Cookies
Session cookies keep you signed in and remember your currency. Analytics cookies tell us which pages load slowly and which ones nobody reads. You can refuse the non-essential ones in your browser without breaking the site; the session cookie is the one that has to stay, because without it a login does not survive a page change. The rest of what we do is on the home page.