Responsible Gambling: Our Tools, and the Help That Sits Outside Us

Gambling is entertainment that costs money. It is not income, it is not a strategy, and it is not a way out of a hole. Every game in our lobby carries a mathematical edge in the house's favour, and over enough spins that edge always shows up. We would rather you played with that clearly in mind than believed anything else.

The tools in your account

All of these are free, none of them require a phone call, and you do not have to explain yourself to anyone to use them.

• Deposit limits. Daily, weekly or monthly. Lowering one takes effect immediately; raising one takes effect after a cooling-off delay, on purpose.
• Loss limits and session limits. Set a ceiling on what a session can cost or how long it can run.
• Reality checks. A pop-up at an interval you choose, telling you how long you have been playing. It is easy to lose the thread of time on a phone.
• Cooling-off. A short break — days or weeks — during which the account will not accept a deposit.
• Self-exclusion. A long block, up to permanent. Once it is set, no support agent can lift it early. That is not obstruction; it is the entire mechanism working.

The signs worth taking seriously

Chasing losses — increasing stakes to win back what has gone — is the clearest single indicator, and it is the one that turns a bad evening into a bad year. Others: gambling with money set aside for rent, bills or family; hiding the extent of play from people close to you; borrowing to fund a session; feeling irritable or restless when you cannot play; telling yourself the next deposit is different from the last one.

If more than one of those describes a recent month, the tools above are not enough on their own. Set a self-exclusion, then call someone.

Free, confidential help in Australia

Australia has no single regulator for offshore online casinos, but it does have serious, well-funded support services, and none of them cost anything to use.

• Gambling Help Online — 1800 858 858. Free, confidential, staffed 24 hours a day, every day, with phone and online chat counselling.
• Gambling Therapy — free international support, forums and one-to-one help.
• BeGambleAware — self-assessment tools and practical guidance on cutting back.
• Gamblers Anonymous — peer meetings, in person and online.

Under 18

You must be 18 or over to hold an account. We verify age with identity documents before any withdrawal, and an underage account is closed with deposits returned and winnings voided. If children use your devices, parental filtering software is worth the ten minutes it takes to set up.

Nothing in our lobby is worth more than a household budget that holds together. Play what you can lose, stop when it stops being fun, and use the limits before you need them rather than after.